So, you may remember my comments regarding Comcast, and my … dis-taste for their customer service.  A day or so ago, I received this comment from a representative of Comcast.  I was fairly impressed that my little blog drew their attention.

I decided to go ahead and respond to the email address that was provided in that comment, and within 15 minutes or so I had received a reply asking for more information about what could keep me as a customer.  I replied back, sharing my stories of things gone wrong throughout the life of my account with them.  That was yesterday.  Last night when I got home, I realized I had some voicemails on my home phone but didn’t get to check them.  Today, I received a phone call from a customer service supervisor with Comcast.  She said that she was contacting me regarding my corporate complaint and wanted to see if I had received her voicemails from the previous day, along with asking whether there was anything further she could do to resolve the issue.  It turns out the voicemails from the previous night were hers.  She had left me her office number, along with the office and cell phone number of a Network Engineer supervisor with Comcast.  She apologized for the experiences I’d had, and asked if there was anything further she could do in terms of help or compensation.  I told her I’d been told I would be receiving a one month credit to my service, so I was content in that regard.  Despite my distaste with the company, I’m not trying to “pull one over” on anyone.  I believe in being honest in regards to these things, so to me that means in terms of further compensation, it would be unfair.  Maybe I’m too nice, but I need to stick to my ideals.

It was definitely interesting.  On one side, it’s great that I somehow got the attention of such high level support (although I haven’t used it, but based on their eagerness to get the information to me, I’d say it’s likely not a joke).  On the other side, it’s too bad that a residential user of their service had to be bumped up to what seems to be a corporate/executive level of support.

So as the title states, I’m left wondering, is this too late, or have they changed my mind…