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Pretty mad about my whole experience with U-Haul at the moment. So I’ll simply show the letter I am sending to their contact forms and mailing off as soon as I can locate their corporate office address: In short, your customer service is horrible. On Sunday, March 25th, I placed an order/reservation on your website [...]
I’ve been invited to join in an alarming number of class action lawsuits lately. Normally I would say this is just a case of American’s being law-suit happy, but honestly, given recent experiences with insane “corporate policies,” poor customer service (that’s putting it nicely), among other things … it makes me wonder if this is [...]
I saw this example of poor customer service by 37signals in a post recently over at Signal vs. Noise (37Signals blog). It just puzzles me how a company that has the (in general) poor customer service that they do can get such a cult following as they have. Honestly, the whole post reeks from their [...]